Rasa for Customer Support | Scalable AI for Faster Resolutions
Customer support that scales without sacrificing quality
Customer support that scales
without sacrificing quality
Give your team the tools they need to resolve routine issues quickly with automation, and make room for deeper support work
Top enterprises trust Rasa
A better first line of defence
features
A better first line
of defense
Customer support automation
Resolve FAQs and repetitive issues automatically so agents can focus on critical needs.
Technical support & troubleshooting
Guide users step by step through device or software issues with smart decision trees.
Billing & payments
Automate billing questions, send reminders, and accept payments 24/7.
Subscription & account changes
Handle account updates and plan changes without a support rep.
Order tracking & post-purchase support
Answer “where’s my order” before it hits your ticket queue.
Appointment rescheduling
Let patients reschedule or cancel without calling the front desk.
Claims status updates
Let customers check claim progress without needing to call in.
First notice of loss (FNOL)
Kick off the claims process with automated, structured reporting.
See what our customers are saying
customers
See what our
customers are saying
Enterprise teams use Rasa to build and deploy high-trust AI agents that perform in production.
Our goal was to align cutting-edge AI technology with customer needs to provide seamless and innovative experiences. Partnering with Rasa allowed us to rethink how conversational AI could transform support.
Daniel Schupmann
Head of CAI/ GenAI @B2C and Digital Care Platforms/ Experience
We needed a solution that could scale with our ambitions. Rasa solves some hard problems related to conversational AI that enable us to move faster.
James Bradley
Senior Director of Data Science & Machine Learning
We've built a scalable, compliant platform with Rasa that supports real patient needs and drives measurable outcomes. CALM gives us a framework to keep that momentum going, with the flexibility to grow responsibly as expectations around AI continue to evolve.
Wayne Foley
Director Software Engineering, Digital Innovation Group, at Providence
With Rasa, we launched quickly and gave citizens a simpler way to access government services. The system allows us to expand at our own pace while controlling how services are delivered. Studio and CALM allow us to build new use cases while maintaining stability as the platform grows.
Bogdan Stešević
Head of the Group for Quality of Services and Development of AI at eUprava
We’re not experimenting with voice. We’re deploying it. That’s the difference.
Loic Mayet
Information Systems Director, Groupe IMA
Switching to Rasa accelerated development. We now process thousands of conversations each month with 96% accuracy, which resulted in better user engagement and more searches per conversation.
Edmundas Balčikonis
CEO, Eddy Travels
We developed a real partnership with Rasa based on developing skills rapidly, correcting bugs quickly, and sharing a wish list with the dev team.
Richard Popa
Project Leader and Solutions Manager, Orange
Albert Heijn adopted Rasa and began migrating to CALM through a coexistence strategy — starting with a single flow and gradually expanding coverage, achieving a 22% improvement in prevented contact rate and a 37% increase in quality score.
Albert Heijn
Largest supermarket chain in the Netherlands
Grace acts as a multi-purpose patient-facing assistant — booking appointments, routing based on symptoms, and helping users navigate their care journey entirely through our app.
Providence Health
Digital Innovation Team
With Rasa, we consolidated five bots into a single assistant experience. Fallback rates dropped from 18% to 3.5%, and we’re now expanding to voice.
nib Group
Digital Team Lead
N26 transitioned from concept to production in just four weeks, deploying the AI assistant within their secure cloud environment to maintain full data control.
N26
Rasa’s platform enabled us to customize and scale our AI assistant’s capabilities, ensuring it evolved with changing member needs and organizational goals.
nib Group
With Rasa, we at ERGO are completely rethinking how we build customer support experiences. It’s about developing faster and cheaper, and at scale. Rasa helps us to realize these goals.
Gregor Wiest
Head of Innovation, ERGO Group AG
Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot’s self-service features.
Roland Csibi
Service Hub Owner – User Support Service Hub
case studies
Success stories
case study
N26
Deflecting 30% of routine customer service contacts. N26 uses Rasa to handle complex back-and-forth conversations.
Read the story](/content/customers/n26/index.html)
case study
Swisscom
Swisscom Reduces Operational Costs by 50% With Rasa.
Read the story](/content/customers/swisscom/index.html)
case study
T-Mobile
Allowing customers to save time and skip the line with a guided, personalized experience.
Read the story](/content/customers/t-mobile/index.html)
AI that adapts to your business, not the other way around
Build your next AI
agent with Rasa
Power every conversation with enterprise-grade tools that keep your teams in control.
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