Product Terms of Use

Last Updated: Dec 5, 2024

These Terms of Use ("Terms") apply to your access and use of our Products to build, manage, train, and optimize AI Assistants (As defined below).

Terms of Use

The Terms are between you, the person accessing or using the Rasa Software ("you"; "your"), and the Rasa Entity ("Rasa", "we", "us").

The Rasa Entity means the company within our group that contracts with you, depending on your location when you enter the Terms:

• If you are in the European Union: Rasa Technologies GmbH, with a registered address at Schönhauser Allee 175, 10119 Berlin, Germany.
• If you are in the United Kingdom: Rasa Technologies, Ltd., with a registered address at International House, 38 Thistle Street, Edinburgh, Scotland, EH2 1EN.
• If you are located anywhere else in the world: Rasa Technologies, Inc., with a registered address at One Embarcadero Centre, Embarcadero Ctr #1200, San Francisco, California, 94111, United States).

These terms are binding and part of this Agreement If you don't agree with the Terms or any changes we make to them, you cannot use the Rasa Software.

Arbitration Notice

These Terms contain a mandatory arbitration clause and class action waiver. By agreeing to these Terms, you also agree to resolve any disputes through individual arbitration, and you waive your right to submit disputes to a judge or jury, or to participate in a class action, class arbitration, or representative action.

Contact Us

If you have any questions on the Terms, or if you would like to provide us with any legal notices, you can reach out to us at legal@rasa.com, or by mail at:

Rasa Technologies, Inc. Attention: Legal Counsel 1 Embarcadero Center, Suite 1200 San Francisco, CA 94111-4164 United States of America

Any notice that we send you will be effective when sent to your email or posted in the Products. Any notice to us will only be effective once received by our Legal Counsel.

Definitions

Unless defined elsewhere in these Terms, the terms capitalized are defined below.

• "Custom Assistant Data" means any data that is processed by a Custom Assistant, or to train and optimize Custom Assistants, including User Data.
• "Custom Assistant" means the virtual assistant that is developed and configured using the Rasa Software, as described in the Documentation, and subject to an OSS and Commercial Licence.
• "Documentation" means the documentation that we make available online to describe the Rasa Products and Services, including the functionalities and specifications, available at https://www.rasa.com/docs/, and as modified from time to time.
• "IP" means all rights, titles, and interests in and to any and all intellectual and industrial property, including (a) any and all patents and applications, therefore; (b) any and all inventions, trade secrets, designs, methods, processes and know-how; (c) any and all copyrights, copyright registrations, and applications, therefore, and all other rights corresponding thereto throughout the world; (d) any and all trade names, corporate names, logos, common law, trademarks, trademark registrations, and applications, therefore, and (e) any and all computer programs, applications or software whether in sources, object or executable code, and any proprietary rights in such programs, applications or software, including documentation and other materials or documents related thereto.
• "License Terms" means the terms applicable to the licensing of the Rasa Software, or including any licensing agreement negotiated with an entity for commercial purposes, including the Commercial Terms as modified from time to time, or otherwise, any agreement pursuant to which you are provided with access to the Products.
• "Losses" means claims, penalties, fees, damages, fines, costs, and expenses, including reasonable attorneys' fees.
• "OSS" means Rasa Software licensed pursuant to an open-source software license (an "OSS License"), including the Rasa Action Server SDK.
• "Products" refer to any software, applications, and programs licensed by Rasa, including, any Application Programming Interfaces (APIs), software development kits (SDKs), libraries, code, and programs, but excluding any open-source software (OSS).
• "Rasa Software" means any Rasa Products and OSS, such as the Action Server SDK, Rasa Playground, Starter Packs, channel connectors, Rasa Pro, Rasa Studio and chat widgets.
• "Representatives" means our affiliates, subsidiaries, employees, directors, officers, licensors and service providers.
• "Third-Party Services" means any third-party software, application, website, technology, service, and product, including those connected or integrated to the Rasa Software, such as by way of APIs or SDKs (an "Integration").
• "User Data" means Custom Assistant Data which can directly or indirectly identify an individual, and which is collected as part of interactions with your Custom Assistant (e.g., requests, responses, images, voice notes, and actions of a participant).
• "User" means an individual who interacts with a Custom Assistant to make queries, trigger or request actions.

Specific Terms

The Licence Agreement prevails over the Terms in case of a conflict. The Custom Assistant is subject to an OSS Licence and Commercial License.

We may provide you with free trial access or licenses, beta or alpha accesses, limited release, pilot, beta and alpha services, non-production release, early access or similar access, evaluation, and trial (the "Early Release Software"). Your use of the Early Release Software is subject to Rasa's Early Release Software Access Terms available at https://rasa.com/early-release-software-terms/.

IP

You agree that you may not remove any attribution, copyrights, or other IP notices in the Rasa Software. Our marks, trademarks, service names, trade secrets, and copyrights are our IP. The rights not granted herein, are reserved.

You may provide or we may ask you to provide suggestions, comments, inputs, or other feedback regarding the Rasa Software ("Feedback"). If you provide us with any Feedback, then you grant us a perpetual, irrevocable, royalty-free, non-exclusive, worldwide, sublicensable, and transferable license to use, reproduce, publicly display, distribute, modify, and publicly perform the Feedback as we see fit.

Acceptable Use Policy

When using Rasa Software, you agree to comply with our Acceptable Use Policy. We make these rules to protect individuals' rights and freedoms, as well as to protect our IP. If you breach our Acceptable Use Policy, we can suspend your right to access and use Rasa Software:

• Discrimination. You cannot use the Rasa Software, to threaten individuals, propagate hateful content (e.g. any statement, image, photograph, or advertisement), or other content that could be reasonably perceived to harm, threaten, promote the harassment of, promote the intimidation of, promote the abuse of, or promote discrimination against others based solely on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease or immigration status.
• Fraud or Liability. You cannot access or use the Rasa Software to engage in or in connection with fraudulent activities.
• Data Scraping. You may not access, search, or create accounts, data, or other components of the Products by other means than permitted herein, including by way of data scraping, screen taping, spiders, crawlers, data mining tools, and automatic bots.
• Violation of Rights. You cannot access or use the Rasa Software as part of an application or website that violates, or encourages the violation of, the rights of others.
• Infringing Material. Content that violates intellectual property or proprietary rights.
• Hate or Violence-Related Content. Material promoting hate, discrimination, violence, or terrorism.
• Obscene or Illegal Content. Profane, obscene, or otherwise objectionable material.
• Malicious or Harmful Software. Viruses, worms, or other destructive or deceptive files.
• Unlawful Activities. Illegal gambling, Activities violating privacy, publicity rights, or laws.
• Industry Standards. Violations of applicable industry guidelines or third-party policies communicated by Rasa.
• Use a service in any manner that would disparage Rasa.
• Engage in high risk activity where the use or failure of a service may result in the death or serious bodily harm of a person, or in significant damage to property.
• No Breach of Security. You cannot attempt to gain unauthorized access to the Rasa Software, or otherwise circumvent any software protection, authentication requirements, or monitoring mechanisms.
• IP Breach. You cannot use the Products, nor the Custom Assistant, in a manner that infringes third parties' IP, including in violation of the Digital Millennium Copyright Act ("DMCA").
• Reverse Engineering. You may not decompile, disassemble, reverse engineer, modify, attempt to disable or circumvent any license key, or create derivative works from the Rasa Software or otherwise access any non-public interface within the Rasa Software, except as permitted herein.
• Competition. You cannot access or use the Rasa Software for the purpose of building a similar or competitive product or service or copy any ideas, features, functions, or graphics of the Rasa Software.

Bandwidth Abuse/Throttling

You may only use our bandwidth for your content, in accordance with the Documentation.

Compliance with Laws

You agree to comply with applicable laws when using the Products, including, those applicable to User Data, and any third-party IP rights.

Your Custom Assistant can be used in accordance with applicable laws and regulations, and Third-Party Services' terms and conditions. Depending on your use case for using a Custom Assistant, various legal requirements may apply to how your Custom Assistant can be built, used, trained, or optimized. It is your responsibility to make sure that your use of the Custom Assistant, and related Rasa Software, complies with these obligations. You are also responsible for ensuring that you use our Products in a manner that is compliant with Privacy Laws.

Developer Edition

If you have selected a license key for Rasa's Developer Edition, your license is subject to the limitations in the Specific Terms for the Rasa Developer Edition outlined in the Developer Terms.

Confidential Data

When you use the Rasa Software you may access some of our confidential data, such as programs, codes, software, configurations, and algorithms which are our confidential data. Please do not disclose or use our confidential data for any other purposes than for accessing and using the Services based on the Documentation, or as otherwise permitted in these Terms.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE RASA SOFTWARE (INCLUDING ANY DOCUMENTATION) IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE": NEITHER US NOR OUR REPRESENTATIVES PROVIDE WARRANTIES, CONDITIONS, OR UNDERTAKINGS OF ANY KIND IN RELATION TO THE RASA SOFTWARE.

Limitation of Liability

To the maximum extent permitted by law, you agree and acknowledge that neither Rasa nor our Representatives have any liability to you whatsoever for indirect, consequential, punitive, special, or consequential damage, including any loss of data, profits, revenues, business opportunities, goodwill, or anticipated savings under any circumstances, even if based on negligence.

Indemnity

You agree to indemnify and hold us and our Representatives harmless from any Losses, including legal fees and expenses in connection with a material breach of these Terms, including a breach of applicable laws.

Suspension; Termination

We may terminate or suspend your right to access and use the Rasa Software if you breach the Terms.

Dispute Resolution

The laws applicable to the Terms vary depending your location when you enter into the Terms:

• If you are in the European Union, the laws of Germany will apply to the interpretation of the Terms.
• If you are in the United Kingdom, the laws of the United Kingdom will apply to the interpretation of the Terms.
• If you are located anywhere else in the world, the laws of California, United States will apply to the interpretation of the Terms.

Changes

Subject to the License Terms, we may make changes to the Terms upon written notice and to the Rasa Software. If we make changes that you don't agree with, you can cease to use the Rasa Software at any time.

Notice to U.S. Government End Users

The Rasa Software, including the Documentation, are "Commercial Items" as defined at 48 C.F.R. §2.101.

General Stuff

You may not assign any of your rights under these Terms to anyone else. We may assign these Terms, and any of our rights and obligations hereunder to any other individual or entity at our discretion.

These Terms make up the entire agreement between you and us regarding your use of the Products, unless indicated otherwise.