AI agents that keep bookings, disruptions, and guest service moving

Rasa helps airlines, hotels, online travel agencies, and transport providers automate the moments that matter most: booking, rebooking, refunds, loyalty, guest service, and operational support. AI agents work across existing systems and channels to help travelers take the next step faster, while giving teams more control over how workflows behave at scale.

Organizations including Eddy Travels and major European travel brands use Rasa to automate high-volume customer interactions without sacrificing service consistency, policy compliance, or operational flexibility.

How it works

Connect to travel systems

Work across reservation, loyalty, CRM, payment, and support systems so AI agents can act on real traveler and guest requests instead of just answering them.

Automate high-value travel workflows with control

Guide travelers and guests through booking, rebooking, refunds, upgrades, loyalty, and service requests using AI agents aligned to operational rules, pricing logic, and policy requirements.

Reuse what works and expand faster

Build modular workflows that can be orchestrated across voice, chat, apps, kiosks, and messaging, helping teams launch new service experiences faster while keeping operations consistent.

Built for high-value, high-stakes conversations

Booking and trip completion

Help travelers search, select, book, modify, and confirm trips through AI agents that connect to live reservation and inventory systems, turning planning into action instead of deflection.

Disruption support and rebooking

Handle the moments that matter most when travel plans break down, including delays, cancellations, missed connections, overbookings, and schedule changes, with workflows that move the traveler toward a next step quickly.

Loyalty, upsells & personalized offers

Support points, tier benefits, upgrades, seat selection, baggage, lounge access, and personalized offers using account context and eligibility logic that help brands capture revenue without adding friction.

Guest and passenger service workflows

Automate high-volume service moments such as check-in help, document requests, special requests, confirmation changes, and support questions across transport and hospitality touchpoints.

Multilingual & cross-channel service

Deliver consistent support across languages, time zones, and channels so travelers can move between app, chat, voice, kiosk, and messaging without losing context.

Escalation and human handoff

When a request needs human support, capture the right context and route the case with itinerary details, service history, and issue type intact, so travelers do not have to explain everything again.

Guest service and operational support

Support hotel, resort, and hospitality workflows such as check-in questions, room requests, service changes, late checkout, and issue resolution across digital and voice channels.

AI agents that can move travelers and guests to the next step

Rasa supports AI agents that do more than respond. They help customers complete the next action across booking, trip changes, refunds, loyalty, and guest service workflows.

Built for the travel and hospitality stack

Rasa works with the systems behind booking, service, and operations, from reservation platforms and loyalty systems to payments, CRMs, and support tools.

One reusable service layer across channels

Rasa helps teams turn repeatable workflows into reusable capabilities that can be orchestrated across voice and digital experiences.

Ownership and extensibility from day one

Rasa gives teams control over how service workflows behave, how systems connect, and how the platform evolves over time.

96% Accuracy achieved by Eddy Travels, improving intent detection and entity extraction for travel-specific booking conversations.

25%+ of support conversations automated by a leading European online travel agency, significantly reducing agent load.

80% lower cost than prompt-chained frameworks like LangGraph, with 4x lower latency—critical for high-volume travel support.

Frequently asked questions

What travel and hospitality workflows can Rasa automate?

Rasa can automate workflows such as booking and reservation changes, disruption support, refunds, loyalty interactions, guest service requests, cancellations, claims, and escalation support across voice and digital channels.

Can Rasa handle travel disruptions like delays,cancellations and rebooking?

Yes. Rasa supports disruption workflows such as rebooking, cancellations, refund handling, and alternative option selection. It helps brands move travelers toward the next step quickly, while keeping policy logic, service rules, and context intact across channels.

Can Rasa support travelers across voice, chat, apps, and messaging?

Yes. Rasa supports reusable workflows across voice and digital channels, helping travel brands deliver more connected experiences across app, web, chat, kiosk, IVR, and messaging without rebuilding the same logic for each touchpoint.

How does Rasa integrate with travel industry systems?

Rasa works with booking engines, GDS platforms, loyalty systems, CRMs, payment systems, and service tools through APIs and integrations. This allows brands to automate real booking and service workflows without replacing the systems already running their operations.

What travel and hospitality companies use Rasa?

Organizations including Eddy Travels and a leading European online travel agency use Rasa to automate booking, disruption support, and customer service workflows. Eddy Travels achieved 96% NLU accuracy for trip-planning interactions, and the European OTA automated more than 25% of support conversations within three months.

How does Rasa handle multilingual travel support?

Rasa helps brands reuse workflows across languages and markets while adapting responses and service experiences to each locale. This makes it easier to deliver more consistent traveler and guest support without maintaining separate systems for every language or region.

How is Rasa different from other conversational AI platforms for travel?

Rasa helps travel and hospitality brands automate real booking and service workflows across systems, not just answer questions or redirect users elsewhere. It gives teams more control over integrations, workflow behavior, and long-term platform ownership, which makes it a stronger fit for complex, high-volume service environments.