# Forum Posts by TQuy

## Cannot terminate rasa action server and rasa run using "Ctrl + c" or "Ctrl + Pause" in command prompt

Whenever I run rasa run actions or rasa run, I cannot terminate it in terminal using keys. I tried to reset my window but it’s still doesn’t work.

## How to scale Rasa NLU for production?

So have you solved your problem yet? Is Rasa scalable? I want to run multiple replica of Rasa to handle 100s conversations at the same time.

## Bots in production

I want to run multiple instances of Rasa on different servers so that we can handle 100s conversations at the same time. How can I do that?

## Action_default_fallback often predicted as next action after correct action was predicted

You can try changing the priority of policies, in which the form policy should be the first one.

## Add some fields to events before storing them to tracker stores

I want to add some fields to the events before saving them to the tracker stores such as

```json
{
  "sender_id": "user_id",  # instead of default id
  "timestamp": 1528402837.617099,
  "event": "bot",
  "text": "what your bot said",
  "data": "some data"
}
```

Is there any way? If yes, can you provide more details?

## Set slot using button

I can make it works, but I hate the fact that I have to write my own message instead of pushing button every time I use interactive learning.

In form, I write utter_ask_ with button, but when I use interactive learning, I have to write my own message. Can anyone help?

```python
class ConfirmForm(FormAction):
    """Let the user confirm if the captured entities are correct"""

def name(self) -> Text:
        return "confirm_form"

@staticmethod
    def require...  
```

## Moving to new line when writing response for retrieval actions

Is there any progress with this issue? I think the retrieval function is really useful, especially when dealing with factoid question for custom services.

## Newline in Response Phrases (Retrieval action)

I have tried all the methods to move to newline in the response but all failed, could anyone help?

## Modelling hierarchical intent structure

I want to classify my intent chitchat into more specific intent such as questions about name, questions about age. Is there any way for me to perform this? I want these intents to be a sub-intent of chitchat since I don’t want the chatbot to identify these intents accidentally.

## Rasa stop responding after long time inactive

I run rasa with ngrok and server; it runs fine until I left it inactive for an hour, it stops responding and I have to restart ngrok or server. How can I fix this problem?

## Help with deprecated Rasa X Community Edition

You misunderstand me; I am trying to do Handling unhappy paths, according to [Forms](/content/docs/rasa/core/forms/#id6/index.html). I try to use interactive learning but it fails.

## Entities are extracted but the slots are not filled

After changing auto_fill: true, the slots are filled, but then action_fallback is called and all the slots are empty again.