Summary - muthukumars - Rasa Community Forum

Muthukumar Srinivasan

Dublin CA

linkedin.com/in/muthukumarsrinivasan/

Muthukumar is an Technical Evangelist, Architect for Cloud and Dev Ops, Enterprise Applications and Solutions. Experienced over 21+ years in Technology field. Worked with over 1000+ customers over a period of 15 years in Support organization of Oracle Corp. Have got tremendous experience and skill set in Enterprise Application and Solutions. Gained thorough knowledge in Customer Relationship Management (CRM). Gained thorough knowledge in support driven metrics, data analysis, log analysis. Expert in handling many tools for resolving issues around Network, operating system, application, database, load balancing, cluster, file system, integration, data load and export and more. Expert and worked with Engineering, Product Management, Quality Assurance and Escalation Engineering. Reviewed and provided several effective suggestions to customer’s architecture and implementation. Versatile to any customer and issues. Have worked provided technical assistance in Singapore, Thailand, Italy, London, China/Hong Kong, USA, and Malaysia.

Handled over 30 technical resources during weekends and during Pacific time hours to address customer critical issues and escalations. Current and previous organizations know me as the Technical Go-To person. Top Management knows me as the person to handle critical customers and Top Accounts. Handled very high visible issues and customers and brought their issues to a specific solution. Handled effectively to involve departments to get the right solution for the right situation to customer’s technical problems/issues. Gained considerable knowledge in data analytics through current studies and job.

Area of Expertise and Concentrations:

Fascinated By Software As a Service

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