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To have chat widget which is recommended way

post by dev-kathir on Nov 6, 2025

I have given task to create chatbot to reduce workload; I planned to use web widget provided by Rasa but people are using different ways of creating widget: which way is recommended? Explain to me?

Way 1: Using tag in HTML

</rasa-chatbot-widget>

I have installed the necessary packages inside my local directory; I haven’t used any external JS links, I downloaded and kept inside my working directory, like this:

Way 2: Using script tag to create the widget

Like webChat.init() kind of things in script tag of HTML file.

post by cycywanyeki20 on Nov 23, 2025

I prefer the script-based approach; it gives you the control and flexibility needed to create a production-ready chatbot integration that can scale with your needs. Plus, it’s modern and easier to integrate with modern websites.