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Rasa Not understanding Greetings - Rasa Pro CALM

flows.yml:

flows:
  greeting:
    description: This flow greets the user.
    steps:
      - call: user_details
        next:
          - if: slots.user_name is None AND slots.user_number is None
            then:
              - call: user_details
                next: info_or_loan
          - else: info_or_loan
      - collect: info_or_loan
        id: info_or_loan

user_details:
    description: This flow collects the user's name AND phone number.
    steps:
      - collect: user_name
        description: a single letter's string
        reset_after_flow_ends: false
        rejections:
          - if: not (slots.user_name matches "^[A-Za-z]+(?:[-' ]?[A-Za-z]+)*$")
            utter: utter_invalid
      - collect: user_number
        description: number format - (6-9)(XXXXXXXXX)
        reset_after_flow_ends: false
        rejections:
          - if: not (slots.user_number matches "^[6-9]\d{9}$")
            utter: utter_invalid

domain.yml:

version: "3.1"

slots:
  user_name:
    type: text
    initial_value: null
    mappings:
      - type: from_llm
  user_number:
    type: text
    initial_value: null
    mappings:
      - type: from_llm

responses:
  utter_invalid:
    - text: "Please provide a valid one."
  utter_ask_user_name:
    - text: "Can I have your name, please?"
  utter_ask_user_number:
    - text: "Thank you, {user_name}. Could you please provide your phone number?"
  utter_ask_info_or_loan:
    - text: "Which one do you want to check out first?"

While I am greeting hi to the bot, it is responding in the way I need it to, as shown in Working Proper image below:

Working Proper1855×764 125 KB](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/3X/0/9/0948ecb8280026d50af1a095d8a441141393adc9.jpeg "Working Proper")

But when i try to greet with other words such as hello, hey, it is taking random value USER as the username or taking the greeting itself as an username.

Not working 21845×767 143 KB](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/3X/e/0/e0e21699112578f4e911c3f2a7c9ef58b009ab4b.jpeg "Not working 2")

Not working 11855×764 125 KB](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/3X/0/9/0948ecb8280026d50af1a095d8a441141393adc9.jpeg "Not working 1")

I don’t understand how different greets have different understandings to take.

Could anyone explain this on rectifying where I am going wrong?

post by jtrasa on Jul 15, 2024

To never skip the collect step in that flow, set ask_before_filling: true in the collect step:

- collect: user_name
        description: a single letter's string
        ask_before_filling: true
        reset_after_flow_ends: false
        rejections:
          - if: not (slots.user_name matches "^[A-Za-z]+(?:[-' ]?[A-Za-z]+)*$")
            utter: utter_invalid

See https://rasa.com/docs/rasa-pro/concepts/flows#always-asking-questions for more details.

post by sk1382 on Jul 15, 2024

Thank you so much for your response. Now the bot is trained good and taking different greetings.