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How to use the intent inform?

post by kabeer on Jan 2, 2020

I am trying to create a chatbot for banking. Flow is,

User: hi Bot: Welcome to ABC bank services. Let me know your name? User: Kabeer Bot: Hi kabeer, how can i help you?

Buttons:

1. Loan (/inform{“service_type”:“Loan”})
2. Deposit (/inform{“service_type”:“Deposit”})
3. Account Types (/inform{“service_type”:“Account Types”})
4. Customer Support No (/inform{“service_type”:“Customer Support No”})
5. Service Request (/inform{“service_type”:“Service Request”})
6. Careers (/inform{“service_type”:“Careers”})

User: 1: Loan (/inform{“service_type”:“Loan”}) Bot: Please select the required Loan type from the list

Buttons:

1. Personal Loan (/inform{“loan_type”:“Personal Loan”})
2. Home Loan (/inform{“loan_type”:“Home Loan”})
3. Two-wheeler Loan (/inform{“loan_type”:“Two-wheeler Loan”})
4. Car Loan (/inform{“loan_type”:“Car Loan”})
5. Gold Loan (/inform{“loan_type”:“Gold Loan”})

User: Car Loan (/inform{“loan_type”:“Car Loan”}) Bot: Uttering home loan here. Issue is the bot always utter home loan only. The bot is not recognize the stories for other loans using entity. How can I make this work? I used inform intent because I thought it will cause similar intent problem.

Here is my code.

stories.md

## say goodbye
* goodbye
 - utter_goodbye

## bot challenge
* bot_challenge
 - utter_iamabot

## happy_path_personal_loan_01
* greet
 - utter_greet
* PERSON{"PERSON": "kabeer"}
 - slot{"PERSON": "kabeer"}
 - utter_ask_help
* inform{"service_type": "Loan"}
 - slot{"service_type": "Loan"}
 - utter_ask_loan_type
* inform{"loan_type": "Personal Loan"}
 - slot{"loan_type": "Personal Loan"}
 - utter_personal_loan
* goodbye
 - utter_goodbye
## happy_path_home_loan_01
* greet
 - utter_greet
* PERSON{"PERSON": "kabeer"}
 - slot{"PERSON": "kabeer"}
 - utter_ask_help
* inform{"service_type": "Loan"}
 - slot{"service_type": "Loan"}
 - utter_ask_loan_type
* inform{"loan_type": "Home Loan"}
 - slot{"loan_type": "Home Loan"}
 - utter_home_loan
* goodbye
 - utter_goodbye

## happy_path_car_loan_01
* greet
 - utter_greet
* PERSON{"PERSON": "kabeer"}
 - slot{"PERSON": "kabeer"}
 - utter_ask_help
* inform{"service_type": "Loan"}
 - slot{"service_type": "Loan"}
 - utter_ask_loan_type
* inform{"loan_type": "Car Loan"}
 - slot{"loan_type": "Car Loan"}
 - utter_car_loan

## interactive_story_1
* greet
 - utter_greet
* PERSON{"PERSON": "kiran"}
 - slot{"PERSON": "kiran"}
 - utter_ask_help
* inform{"service_type": "Loan"}
 - slot{"service_type": "Loan"}
 - utter_ask_loan_type
* inform{"loan_type": "Home Loan"}
 - slot{"loan_type": "Home Loan"}
 - utter_home_loan

## interactive_story_2
* greet
 - utter_greet
* PERSON{"PERSON": "kumar"}
 - slot{"PERSON": "kumar"}
 - utter_ask_help
* inform{"service_type": "Loan"}
 - slot{"service_type": "Loan"}
 - utter_ask_loan_type
* inform{"loan_type": "Personal Loan"}
 - slot{"loan_type": "Personal Loan"}
 - utter_personal_loan
 - action_restart

## interactive_story_3
* greet
 - utter_greet
* PERSON{"PERSON": "kiran"}
 - slot{"PERSON": "kiran"}
 - utter_ask_help
* inform{"service_type": "Loan"}
 - slot{"service_type": "Loan"}
 - utter_ask_loan_type
* inform{"loan_type": "Car Loan"}
 - slot{"loan_type": "Car Loan"}
 - utter_car_loan
 - action_restart

## interactive_story_4
* greet
 - utter_greet
* PERSON{"PERSON": "kiran"}
 - slot{"PERSON": "kiran"}
 - utter_ask_help
* inform{"service_type": "Loan"}
 - slot{"service_type": "Loan"}
 - utter_ask_loan_type
* inform{"loan_type": "Personal Loan"}
 - slot{"loan_type": "Personal Loan"}
 - utter_personal_loan
 - action_restart

domain.yml

actions:
 - utter_ask_help
 - utter_ask_loan_type
 - utter_car_loan
 - utter_cheer_up
 - utter_did_that_help
 - utter_goodbye
 - utter_greet
 - utter_happy
 - utter_home_loan
 - utter_iamabot
 - utter_personal_loan
entities:
 - PERSON
 - loan_type
 - service_type
intents:
 - greet
 - inform
 - PERSON
 - goodbye
 - affirm
 - deny
 - bot_challenge
slots:
  PERSON:
    type: text
  loan_type:
    type: text
  service_type:
    type: text
templates:
  utter_ask_help:
  - buttons:
    - payload: /inform{"service_type":"Loan"}
      title: Loan
    - payload: /inform{"service_type":"Deposit"}
      title: Deposit
    - payload: /inform{"service_type":"Account Types"}
      title: Account Types
    - payload: /inform{"service_type":"Customer Support No"}
      title: Customer Support No
    - payload: /inform{"service_type":"Service Request"}
      title: Service Request
    - payload: /inform{"service_type":"Careers"}
      title: Careers
    text: Hi {PERSON}, how can I help you?
  utter_ask_loan_type:
  - buttons:
    - payload: /inform{"loan_type":"Personal Loan"}
      title: Personal Loan
    - payload: /inform{"loan_type":"Home Loan"}
      title: Home Loan
    - payload: /inform{"loan_type":"Two-wheeler Loan"}
      title: Two-wheeler Loan
    - payload: /inform{"loan_type":"Car Loan"}
      title: Car Loan
    - payload: /inform{"loan_type":"Gold Loan"}
      title: Gold Loan
    text: Please select the required Loan type from the list
  utter_car_loan:
  - text: LTV up to 100% on select models, faster processing of loans, easy documentation.
  utter_cheer_up:
  - image: https://i.imgur.com/nGF1K8f.jpg
    text: 'Here is something to cheer you up:'
  utter_did_that_help:
  - text: Did that help you?
  utter_goodbye:
  - text: Bye
  utter_greet:
  - text: Welcome to Voxtron bank services. Let me know your name?
  utter_happy:
  - text: Great, carry on!
  utter_home_loan:
  - text: Loans from 25,000 to 50 lakhs. Attractive interest rates, zero prepayment charges, affordable EMIs.
  utter_iamabot:
  - text: I am a bot, powered by Rasa.
  utter_personal_loan:
  - text: Loans up to 20 lakhs at attractive interest, no collateral & flexible repayment. Documents Required to apply, KYC and Income Documents are mandatory for applying a Personal Loan. Additional documents may be requested on a case to case basis.