## AI agents work better together

# Customer Contact Week, UK Summit

March 11-13

London, United Kingdom

Hosted by

CCW

## Customer Contact is Being Rebuilt From the Ground Up

The contact center is at an inflection point. AI, automation, and evolving customer expectations are forcing leaders to rethink everything—from channel strategy to workforce models. We're heading to London to meet with senior CX and contact center executives who are navigating this transformation firsthand.

If you're balancing innovation with operational reality, we should talk.

## What We'll Explore

**AI-Driven Service at Scale** Moving from pilot programs to production—how to deploy AI that handles volume without sacrificing quality or losing the human touch.

**The Hybrid Workforce Model** Redefining roles when AI takes on tier-one inquiries. What does agent enablement look like when the job itself is changing?

**Orchestrating the Omnichannel Experience** Breaking down silos across voice, digital, and self-service to create continuity that customers actually feel.

#### Book Time With Us

Meetings fill up fast. Reserve your slot now and we'll confirm your time before the event.

Questions before booking? Reach out to [**events@rasa.com**](mailto:events@rasa.com)

## AI that adapts to your business, not the other way around

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## agent with Rasa

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