Customer Stories

We help the world's leading companies create the best AI agents. Here are a few stories from customers who run Rasa in production.

Top enterprises trust Rasa

Software
JetBrains
How JetBrains replaced 100+ fragmented support forms with a single Rasa-powered AI agent and achieved 75–80% CSAT across a customer base of millions.
read case study](/content/customers/jetbrains/index.html)

Retail
Albert Heijn
Albert Heijn Reduces 50% of Customer Service Contacts with a Rasa Agent
read case study](/content/customers/albert-heijn/index.html)

Software
Autodesk
Autodesk Reduces Customer Support Costs Through CALM.
read case study](/content/customers/autodesk/index.html)

Insurance
nib Group
Improving Member Experience with Customizable Conversational AI.
read case study](/content/customers/nib/index.html)

Telecom
Deutsche Telekom Service Desk
Deutsche Telekom Reduces Agent Workloads by 30% with Rasa CALM.
read case study](/content/customers/deutsche-telekom-ee/index.html)

Financial Services
N26
Deflecting 30% of routine customer service contacts. N26 uses Rasa to handle complex back-and-forth conversations.
read case study](/content/customers/n26/index.html)

Insurance
Groupe IMA
Groupe IMA Cuts Call Volumes and Speeds Response for 30 Million Drivers with Rasa Architecture.
read case study](/content/customers/groupe-ima/index.html)

Telecom
Swisscom
Swisscom Reduces Operational Costs by 50% With Rasa.
read case study](/content/customers/swisscom/index.html)

Healthcare
Providence
Rasa CALM Helps Providence Health Achieve a 59% goal completion rate per conversation.
read case study](/content/customers/providence-health/index.html)

Financial Services
Leading Financial Services Company
How a Leading Financial Services Company Transforms Customer Service with AI.
read case study](/content/customers/leading-financial-services-company/index.html)

Government
Serbia Government
Simplifying Citizen Access to Government Services with Rasa.
read case study](/content/customers/serbia-government/index.html)

Telecom
Deutsche Telekom
Deutsche Telekom Achieves 40% Solution Rate in Chat with Rasa.
read case study](/content/customers/deutsche-telekom-cs/index.html)

Telecom
T-Mobile
Allowing customers to save time and skip the line with a guided, personalized experience.
read case study](/content/customers/t-mobile/index.html)

Healthcare
Helvetia
Helvetia’s natural language chatbot achieved a conversion rate of over 30%.
read case study](/content/customers/helvetia/index.html)

Financial Services
PicPay
Mobilizing a Nationwide Emergency Response to COVID-19. In the face of a pandemic, PicPay rises to the challenge of distributing aid to families across Brazil, using Rasa.
read case study](/content/customers/picpay/index.html)

Financial Services
Raiffeisen
Attracting millennial customers with an automated personal finance assistant. Raiffeisen built an AI assistant to automatically handle millennials’ most common questions.
read case study](/content/customers/raiffeisen/index.html)

Insurance
Lemonade
Leading the Way Towards an Autonomous Organization. Lemonade uses Rasa to automate internal processes with their bot, Cooper.
read case study](/content/customers/lemonade/index.html)

Healthcare
Tia Health
Incorporating HIPAA-compliant natural language understanding for better women’s health. In just a few days, Tia was able to build, train and deploy their own on-prem, HIPAA-compliant natural language understanding.
read case study](/content/customers/tia-health/index.html)

Travel
Eddy Travels
Simplifying the trip planning experience for millennials, with an AI-powered travel assistant. Eddy Travels tuned their NLU accuracy to 96%, providing an improved chatting experience.
read case study](/content/customers/eddy-travels/index.html)

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