Rasa and AudioCodes Bring Advanced Voice AI to Enterprise Contact Centers

Posted Jun 02, 2025

Kara Hartnett

Rasa, the leading conversational AI platform, announces a new integration with AudioCodes, enabling enterprises to deliver AI-powered voice assistants seamlessly across their contact center environments.

AudioCodes connects Rasa’s advanced conversational AI directly to enterprise voice channels, giving organizations a fast, scalable way to automate voice interactions without building complex custom integrations.

This partnership combines AudioCodes’ enterprise-grade voice connectors with Rasa’s flexible, context-aware AI platform, helping brands improve customer experiences, lower operational costs, and accelerate time-to-value for voice-enabled automation.

“With AudioCodes, enterprises can deploy voice AI assistants built with Rasa directly into their existing infrastructure, no custom development required,” said Mike Gesell, Head of Partnerships at Rasa. “It’s a powerful way for companies to modernize their contact centers and scale automation faster.”

Elevating Enterprise Voice Experiences

AudioCodes specializes in enterprise voice connectivity, helping large organizations manage high-volume customer interactions over the phone. By integrating with Rasa, AudioCodes enables these organizations to deploy voice-enabled conversational AI that delivers highly personalized, brand-aligned experiences.

Key features of the Rasa & AudioCodes integration:

• Seamless integration between Rasa’s conversational AI platform and AudioCodes’ voice connectors
• Pre-built voice streaming support with configurable speech-to-text (STT) and text-to-speech (TTS) integrations
• Compatibility with third-party enterprise systems, including CRMs, ERPs, and knowledge bases
• Support for industry-specific workflows across sectors like banking, telecom, healthcare, and retail

Delivering Business Value with Scalable Voice AI

With this integration, enterprises gain a solution that helps them:

• Accelerate go-to-market for voice-enabled AI experiences without requiring custom engineering
• Solve complex, high-volume customer use cases (i.e., order tracking, appointment management, or password resets) without live agent involvement
• Improve customer experience by providing natural, responsive, always-available voice interactions
• Reduce operational costs by automating repetitive voice inquiries at scale
• Maintain full control over brand voice and conversational design through Rasa’s customizable platform

Co-innovation plays a central role in this partnership. Enterprise customers gain early access to emerging features, technical advancements, and jointly developed industry-specific solutions that address unique business challenges.

Seamless Technical Integration

From a technical perspective, the AudioCodes integration extends Rasa’s platform through a purpose-built voice-stream channel connector. This connector uses AudioCodes’ WebSocket Bot API to stream audio directly between the assistant and the caller, managing speech-to-text and text-to-speech components.

Notably, Rasa’s team collaborated closely with AudioCodes during development, integrating updates and enhancements even before the public release of AudioCodes’ Bot API. As a result, the new voice-stream connector is now available in Rasa 3.12 as a beta feature.

Enterprises can configure:

• Preferred speech-to-text engines (i.e., Azure, Deepgram)
• Custom text-to-speech providers (i.e., Azure, Cartesia)
• Multilingual assistants that align STT, TTS, and conversation logic through Rasa’s dialogue management

In future releases, this integration will simplify voice bot architecture even further by enabling multi-modal language models that eliminate the need for separate speech recognition systems.

Unlocking Industry-Specific Use Cases

The combined Rasa + AudioCodes solution is designed to deliver exceptional value across industries, supporting use cases such as:

• Banking and finance: Secure customer authentication, account inquiries, and payment reminders
• Telecom: Service plan management, outage reporting, and device troubleshooting
• Healthcare: Appointment scheduling, prescription refills, and post-care follow-ups
• Retail and logistics: Order tracking, delivery updates, and returns processing

By automating voice interactions across these critical customer touchpoints, enterprises can improve resolution times, reduce contact center costs, and deliver experiences that drive customer loyalty.

Frictionless Deployment and Future Innovation

Setting up the Rasa + AudioCodes integration is straightforward:

• Deploy Rasa and configure the AudioCodes voice-stream channel
• Select and integrate desired STT and TTS providers
• Connect to AudioCodes’ voice infrastructure to handle live customer calls
• Secure the deployment with authentication and governance settings

For customers already using Rasa or AudioCodes independently, this integration unlocks a faster, lower-friction path to delivering AI-driven voice automation without starting from scratch.

Explore AI-Driven Voice Automation with Rasa and AudioCodes

The Rasa and AudioCodes partnership gives enterprises a powerful, ready-to-deploy solution for scaling conversational AI across voice channels. With seamless integration, strong technical support, and a shared commitment to co-innovation, the combined solution empowers enterprises to modernize their contact centers while controlling brand, compliance, and customer experience.

Ready to see how Rasa and AudioCodes can transform your enterprise voice strategy?